“The truck pulled in about an hour ago. He is untarped and we are unloading the aluminum grating right off of him onto our truck. The material is beautiful – it looks almost too good to walk on! You guys do a nice job. We are looking forward to working with you more in the future.”
"We seek the service of OGI because:
1. Requests for quotes from OGI are supplied in a very timely fashion and the details of the quotes are thorough as well as easy to understand.
2. Product supply is accurate according shop drawings/orders and shipping time is within reasonable limits.
3. The OGI catalog is user-friendly.
4. OGI materials are good quality and are always equal to or better than that of another specified competitor.
5. Many times we have not had the proper specification which would suit the intended use of a customer's grating needs. OGI is always good to provide a cost effective solution to the missing data should this be necessary.
6. OGI produces an adequate range of product types which cover most grating related needs we are involved with. We are highly pleased with the services that the OGI staff provides."
"I have been purchasing steel and aluminum grating for over 20 years from Ohio Gratings Inc. During this time I have always been treated with the utmost respect from all of their sales staff, past and present, and their company statement, "make it right and ship when promised", has never once been compromised in all this time. The attention they pay to detail, technical assistance and customer service, is second to none!
I look forward to many more years of doing business with Ohio Gratings Inc."
"Plain and simple Ohio Gratings is very competitive on pricing and has gone above and beyond servicing me over the past 6 years. I have been able to position myself to take orders because lead times have been cut down and material arrived on time and in great shape."
"The main reason that we choose OGI, is service. With the given construction market, price is also a factor, but when purchasing commodity type products like grating, it still comes down to service. OGI service is one of the best that I've seen compared to all types of suppliers. Your quick response to pricing requests, quick scheduling of drawing submittals, and living up to delivery dates makes OGI number one."
"We are a new OGI customer for about a year. We don't even call any other grating companies now because of the service and visits. No other grating company has visited until they really needed the business. We told them we are happy with our grating company and not looking to change."
"Quality and service. We appreciate the knowledge of the products. We also enjoy the visits from OGI and the attention we receive."
"We have developed a working relationship with Ohio Gratings over the years that cannot be described in a few words. But let me tell you what all of us here think about our working with Ohio Gratings. We know that when we call to get a price from Ohio Gratings it will be prompt and in most cases exactly what is required. When you call or fax, the purchase order, the drawings will follow right after and are in good order. If not, all you have to do is call the service person and the issue will be taken care of right then and revised drawings will be re-issued. If for whatever reason you need the material QUICK just tell them and they will do their best to accommodate or tell you what they think the delivery will be, not just what you want to hear. Problems!!! Just call them and they will fix or find a way to help your situation. The sales team that call at Ohio Gratings has to be the best in the grating industry. They know their product and how it will fit your application. What it really comes down to is RELATIONSHIPS, RELATIONSHIPS, RELATIONSHIPS. Keep up the good work and we look forward to a long lasting relationship."
"Over the years we've worked with many different vendors and manufacturers in the Water, Wastewater and Industrial Arenas. We rely on these vendors to be partners with us to get the job done on time and under budget. Time and time again, Ohio Gratings has provided the pricing, customer service and products to help us be successful in our industry. We always look forward to an opportunity to partner with Ohio Gratings on a project."
"If I even get a second price for grating, they are sometimes higher with a longer delivery time. OGI has gone out of their way getting me quotes at short notice. OGI has taken very good care of us and our customers. Before we started using OGI we would have the steel at the site but the grating would be two week from shipping. Now the grating is done and ready before I can get the steel fabricated."
"I have been doing business with Ohio Gratings for 9 years. My inside salesperson is very knowledgeable and his quote response time is great. My outside salesman is the best that I've ever had from your company. He knows our industry and is willing to help with anything we may need. Your employees in the Ridgeland facility have been extremely helpful with several emergency orders.
The overall dedication to product quality, reliable service, and fair pricing is why I will continue to do business with Ohio Gratings for many years to come."
"There are other companies that are less costly and their quality shows it. OGI's quality is much better and worth the cost. If there is a problem it was replaced quickly. Rates our service as the best compared to others."
"We buy from OGI because of our inside salesperson. He is quick and helpful with any questions we may have. OGI quality is very good but so are others but not with service like he receives OGI."
"I would be more then happy to tell you and anyone that asks, just one of the many reasons we purchase our grating from Ohio Gratings is the Professional Manner in which you and everyone I have had the pleasure of working with displays. It's also the relationship we have developed and the ability to work together to have the best outcome on our projects. From my experience Ohio gratings has not just been a vendor but a partner in helping us to produce the best product at the most cost effective price possible. Yours is a company that knows the value of on time delivery and commitment to its customers which I appreciate very much. I look forward to our companies working together well into the future."
"This is why I like to buy from Ohio Gratings; My salesman is very knowledgeable and can get answers to my questions. My salesman is very good at getting me quick pricing when I need it. Ohio's pricing seems to be very competitive. I say seems because we only get grating pricing from 1 or 2 other sources including Ohio unless a specific manufacturer is specified."
"Going back to my early days with another company in 1985, Ohio Gratings has been our most reliable source for grating.
Ohio Gratings stands out from the pack. Beginning at the bid process, the sales department at Ohio Gratings is a pleasure to work with. There is a high level of professionalism in working with the customer during the bid process which saves crucial time for our estimators with tight deadlines to meet. Your grating quotes are extended out and easy to understand. The engineering and detailing departments are able to interpret the intent of sometimes difficult contract drawings. When the product ships, it is tagged properly and the installation is seamless with very few misfits. Especially in today's competitive marketplace it's reassuring to have a strong partnership with the best grating supplier in the business."
"I buy from OGI because of their excellent pricing, customer service, & their ability to provide expedited quotations and delivery for jobs of all sizes."
"I choose to buy my grating and stair treads from Ohio Gratings because of the accuracy and quality of their product, not to mention great customer service and always competitive pricing. Thanks again Ohio Gratings!"
"Ohio Gratings is our preferred vendor for bar grating and related accessories. They are our preferred vendor for several reasons, competitive pricing, knowledgeable and professional staff and a quality product to name a few. Having had previous projects severely delayed by other bar grating manufacturers due to bar grating fabrication errors or the bar grating not shipping when promised Ohio Gratings commitment to deliver their product fabricated correctly and on schedule is main reason they are our preferred vendor. We look forward to working with them on all our future projects."
"I wanted to thank you for working with me on this TK project. It was a tight schedule but you guys met every date. You also took care of the additional grating and floor plates that were required with out interfering with the original schedule. Of course this is not the first time you have done this for me and besides the competitive pricing (in which it takes to get the job), the service and quality is never short. I appreciate the good job."
"We have had an ideal working relationship with Ohio Gratings, Inc. We can count on them for on-time deliveries of product. They are always competitive on pricing and respond to quote requests quickly. Drawings and prints are expedited by them for our IOM manuals in a timely manner. Customer service is attentive and there is constant communication between our companies. We would highly recommend Ohio Gratings to any business with no reservations. We have always been well pleased with the service Ohio Gratings has provided."
"I have to say that one of the qualities I like the most with OGI is your customer service. There is not an issue that you don't address whether it is big or small, with accuracy. Your company reminds me a lot of ours in that aspect, the customer always comes first. In this business there are some companies that you actually dread doing business with and OGI definitely is not one of them. You are a great pleasure to work with and I do look forward to continuing a work relationship with you."
"We have only gone to two places for grating. For the last year we have only used OGI because of service and attention to detail. OGI is very easy to work with and has a quality product at a competitive price."
"I appreciate the competitive pricing and availability of your representatives. OGI is very good about turning around quotes and answering questions. Also, I have been impressed with your ability to deal with our more tedious projects. I will not buy grating unless I have secured a quote through your company."
"We install storage systems in mission critical vaults. Ohio Grating's PressLock product gives us a high quality catwalk system that is engineered to tight tolerances and provides a cart friendly rolling surface. We looked at several different grating systems before finding Ohio Gratings. We now depend on them as a key exclusive component to our storage systems."
"I wanted to thank you all for your help with our projects so far. You have been one of the few vendors who have been not only technically capable, but also excellent with delivery. "
"Here are my thoughts on why I buy my grating from OGI:
O - Organizationally strong and reliable
G - Genuine concern for their people and customers
I - Inspiring leadership with resourcefulness to continually improve their products"
Beaver Dam, WI
"I would like to start by telling you what a pleasure it was doing business with you. The professionalism and outstanding attention to detail your company displayed was just what Action Store Fronts, Inc. needed to complete the Centennial Elementary School. The custom sunshades Ohio Gratings, Inc. supplied were the final touch to the project needed to classify this job as one of our best. I will be forwarding pictures in the near future and look forward to collaborating with you again on our next job that can use your special skills and exemplary workmanship."
West Islip, NY
"I think the reason I have been buying from OGI really boils down to two things. Relationships and the confidence that I can count on you guys. I have been very impressed with the whole staff at OGI. We had a pretty large hiccup right from the get go, but that happens. It is how a company recovers and handles the problem that separates it from the pack. OGI stepped up to the plate and got it done. I was impressed. Since then every order I have bought from OGI has been quality material and delivered on time or early. OGI has also won me over by the way you have moved your schedule around to accommodate my customers' needs and met tight delivery schedules. I know if I need something and you guys tell me you can do it, it will be done. When it comes down to judging you against the competition, with all things being equal, I would place the order with OGI, simply for the fact once I give you the PO I don't have to babysit the order. You have always responded to email's and returned phone calls promptly and gone the extra mile to get done what I needed. I look forward to many more years of working together and continued success."
"I have been dealing with Ohio Gratings personally for just over 12 years. Our company has been dealing with OGI for many years prior to my involvement. I have been solicited during the years by other grating companies and/or representatives of grating suppliers. I have not went with these other companies because I do not do not believe that the service they would offer could beat Ohio Gratings. My experiences with Ohio Gratings on all levels from the quote process to the delivery process have been exemplary. I have been in a bind on several occasions and gotten quick quotes to help price jobs. I have had various shipments on occasions that were processed quickly. The orders could have been large or small, but all treated with the same care. On the rare occasion that a mistake is made, I have found that a simple phone call will get the ball rolling to get the issue corrected. The products and pricing may be the same by other companies, but I doubt the service and commitment levels are the same as that of Ohio Gratings. It is because of the high quality of service that I have received from people, both inside and outside sales, that I continue to use Ohio Gratings. The products may be the same, but Ohio Gratings' people make them standout from the competition."
"We are a new customer. We have placed two orders so far this year and have two more jobs coming up that OGI will get. OGI's quality is the best I have seen. The powder coating has added to the quality and his customer is very happy. As long as our customer is happy we are happy."
"I wanted to thank you again for your help with this project and pronounce it a success. The only real obstacle to the project was the weather, but the installation proved straightforward and took very little time. I would recommend your services and product very highly to anyone interested. The project Donor is VERY pleased with the outcome and that we had this in time for our 175th Advent Celebration. It has already been tested under very icy and cruddy conditions too. You would not believe how skid-proof this thing is. It is amazing."
"The main reason I purchase from you is your pricing is consistently lower, plus your delivery time is good, very few mistakes and I get my quotes back when I need them. It has always been pleasant doing business with you."
"Price and quality. OGI always delivers what they say. A competitor has been after our business that they lost to OGI and we still give OGI the order even if they are a little higher on price. We will always give OGI the last look."
"As you know price always is the most important especially in today's economy. As you are aware we always try to go with OGI because of the great customer service we have had over the years. We also enjoy working with a company that takes pride in their work much like us. Thank you for many great years of service."
"It is with pleasure that I write this testimonial for Ohio Gratings. We have had a long term relationship with Ohio Gratings for many years. I have been here 11 years and during this time Ohio Gratings has been a trusted supplier. The one thing that keeps me coming back time and time again is the service that Ohio Gratings provides. Great service, competitive pricing and prompt service are all important to me but having a single point of contact for all of my needs and knowing that this person is always willing to jump in and help no matter the situation may be the most important. Our point of contact always meets and/or exceeds our expectations. I have no reluctance in recommending Ohio Gratings as a high quality, reliable and efficient provider of grating and grating products, from the front office/sales all the way to delivery of your products. I look forward to continuing the successful relationship between Ohio Gratings and us in the future."
"The grating provided by Ohio Gratings on the headquarters green roof of the American Society of Landscape Architects' building has performed beyond our expectations. The grating has provided enough shading throughout the day that the sedum has covered the growing area by 100 percent. This is accounting for more stormwater absorption than previously anticipated. With the positive aspects of the grating, the Society has decided to add more in an area that was not originally covered. This innovative product has worked out great for our public demonstration project."
"I understand the importance of receiving feedback from your customers, so I will give you an assessment of our current relationship status. Our primary concern is customer satisfaction and to leave a positive impression that will be carried with the our name. Our subcontractors must recognize that commitment and understand the dedication it requires to maintain that. It takes many projects to build that impression and one incident to destroy it. Our relationship with your company is very new and any assessment that I provide would be very premature. On that behalf, I have provided the following break-out of the criteria that helps subcontractors receive purchase orders.
1. The best quote always receives attention. Price indicates to us who wants our business and we recognize that. If you constantly provide good prices, then you will be consistently be recognized. Price will get your foot in the door.
2. Project management, product quality, and on time delivery are the 3 things that will keep your foot in the door. If there are issues here then they will come to the surface and they tend to leave an impression.
3. We are fabricators and errors occur during fabrication, but we correct them quickly without impact to the project if possible. The solution is a strong QC department, but if errors occur we expect all issues to be addressed immediately. Ignoring the situation is not part of the solution."
"OGI has a complete product line that many competitors cannot match making us the choice for single source supply.
"Reasons customers like to go to OGI.
1. Lead time - important we keep a good inventory to keep this advantage.
2. Engineering Services - quick and correct engineering drawings is a key to getting orders often.
3. Ability to handle complex jobs - we have heard from some customers they prefer to work with us on large complex jobs as we are very good at handling these. In this new age of most everything being "I need it now", the ability to keep lead times low is a key I have found. No one plans 6 or 8 weeks in advance anymore it seems."